Load Height & Threshold Ramps

Threshold ramps are designed to be left in place if required and should allow any door to be opened over the top of them - to get the correct height just simply measure the vertical height from the ground to the entrance of the property. So a 3 inch rise requires a 3 inch threshold ramp. These are not always suitable for scooters or electric wheelchairs so please check with us first.

How wide is a portable wheelchair ramp?

Wheelchair Ramps are provided in various widths, our standard folding wheelchair ramp is 720mm wide. The key is to check the width of your doorway to ensure the ramp will fit in the required door. In addition check the width of the wheelchair or scooter to ensure the wheelchair will fit on the chosen ramp.

How heavy are the portable wheelchair ramps? 

The ramp weight varies depending on the length you require. The lightest solution are channel ramps however, please note the majority of channel ramps are only suitable for manual wheelchairs. Our folding wheelchair ramps start at weights from 4.2kg. Please view the product page to see the full description of the product including the weight and check it is suitable for your requirements. 

Can I rent a wheelchair ramp?

No, we do not rent wheelchair ramps. By selling new ramps only, we are able to offer at least a 1 year warranty. This can only be provided on new ramps as we can ensure they are provided to you in perfect condition.

What is a portable wheelchair ramp?

Portable wheelchair ramps are designed to be used on a temporary basis. They are often folding or telescopic for ease of storage and transport. These ramps can be great for those who wish to travel or use the ramps on a variety of steps/thresholds. Portable wheelchair ramps can be used to overcome steps and doorways at home. The access ramps are also often used by businesses and shops that wish to comply with the Equality Act and provide reasonable adjustments for wheelchair users but who are unable to, or have yet to build a permanent wheelchair ramp. If you require a ramp which is left in situ, please view our outdoor wheelchair ramps.

How long does a wheelchair ramp need to be and what is the maximum slope of a ramp?

We recommend a minimum of a 1:6 gradient for manual wheelchair, 1:8 gradient for electric wheelchairs, walkers and scooters. A 1:12 gradient is recommended for modular ramp systems. Use our ramp calculator to assist in identifying the ramp length you require. 

Do you have wheelchair ramps for narrow doorways? 

For narrow doorways, we would suggest viewing our channel ramps (only suitable for manual wheelchairs) or our 66cm wide RollAble ramp. For heights up to 177mm you can view our rubber ramps as, because they are rubber you can cut them to fit your required door width.

What is the longest portable wheelchair ramp length you provide? 

Our RollAble wheelchair ramps are modular and therefore can be provided in any length. Please do of course consider the weight of the ramp as they can be quite heavy at longer lengths.  

Are portable wheelchairs safe? 

As long as the portable ramps are used within the capacity stated for the ramp, for their recommended purpose (loading wheelchairs) and within the recommended load height they are safe to use. The access ramps also offer safety edges and an anti-slip surface. 

What is a suitcase ramp?

A suitcase ramp is a folding portable wheelchair ramp which folds up as if it were a suitcase to allow the user to easily carry the ramp and use in alternative locations. 

Are wheelchair ramps suitable for manual and electric wheelchairs? 

Our standard folding ramps and our rubber threshold ramps are suitable for manual wheelchairs, electric wheelchairs and scooters. Channel ramps are only suitable for manual wheelchairs. If you are unsure please check the symbols on the product page which state which types of wheelchairs they are suitable for you, alternatively simply ask one of our advisers 

How much does an aluminium ramp cost? 

Our aluminium wheelchair ramps come in a variety of ranges, some of which are cheaper than others. You can view our economy range here for some of the cheaper options.

I am unsure what ramp would work for my doorway, do you provide site visits? 

We are an online business so we do not provide site visits however you can email over pictures of the area and measurements and our team will be able to provide recommendations. You can also send the details to us via our chat function or WhatsApp. We do also offer a 60-day return period (with the exception of built-to-order items) if the ramp is not suitable you can return it to us. 

Do I qualify for VAT exemption? 

As wheelchair ramps are mobility aids they can qualify for VAT relief if you are an individual with a disability. Please view our blog to learn about reclaiming VAT on disabled access ramps. 

Can folding wheelchair ramps be left outside? 

Our folding wheelchair ramps are not designed to be left outside. If you wish to leave the ramp outside we suggest viewing our outdoor wheelchair ramps. 

What regulations are there around portable wheelchair ramps? 

At present there a limited regulations around portable wheelchair ramps as the regulations for wheelchair ramps focus more on permanent fixed wheelchair ramps. In terms of portable wheelchair ramps, we suggest referring to the Equality Act which requires reasonable adjustments to be made to provide those with disabilities access. 

What are the wheelchair ramps made from? 

Our folding and telescopic wheelchair ramps are mainly produced from aluminium. We also offer a range of rubber threshold ramps which are made from rubber. 

What should I do if I do not have space for the required ramp length?

In some instances you may not have space for the recommended ramp length, for example if there is a wall or road in front of the property. We strongly advise against purchasing a shorter ramp then recommended as it would be unsafe for the user. Instead, in these instances you may wish to look at having two ramps and a platform to create an 'L' shaped design, allowing the user to take a left or right turn. Alternative solutions would be a lift solution, please note we do note provide lifts. 

We are a UK Limited Company that dispatches orders from our UK warehouse and from production facilities in Europe. We used to be VAT registered in Ireland and have a presence in Ireland but have had to centralise operations in the UK.

Delivery cut-off times & Costs

Our cut off times for same-day dispatch* is 2 pm Monday-Friday (Excluding Bank Holidays)

• Under 30kg - 10€
• 30.1kg – 100kg - 50€
• Over 100kg - 115€

Delivery charges are calculated for you based on the weight of your order at the checkout

We offer 4-10 business day delivery delivery for 'in-stock' items throughout Ireland. Please note delivery timelines may vary as we use third-party couriers to deliver our products. All products are shipped under DAP Incoterms. This means we do not charge VAT but Irish import VAT of 23% (on all products) and Import duty and any customs charges (on some products ) and customs charges will be due. These fees will need to be paid to the courier before or after you receive the goods. Where payment is required prior to delivery, the sooner any customs/VAT charges are paid to the courier/customs the quicker you will receive your goods. Please look out for emails or calls from the courier regarding these fees otherwise your goods may be returned to us.

For more information on INCO terms please see: https://en.wikipedia.org/wiki/Incoterms 

Product information

Please do check the availability of the item on our website, for pre-orders, non-stock items or built-to-order items we cannot give an exact delivery time - with all deliveries we will keep you updated wherever possible and get these items to you as quickly as possible. 

Returns information

We want you to receive your goods on a timely basis and in pristine condition. Please help us accomplish this by checking the delivery address carefully as noted on the invoice and notifying us immediately if there is an error. Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

Order information

If you are ordering on behalf of a company, please provide your VAT IE and EORI number to us as soon as possible to prevent delays in dispatching your order, the couriers require us to provide this prior to the dispatch of goods. If items are being sent on a pallet, we will also require you to complete a POA prior to dispatch. 

If you have purchased a loading ramp, prior to use please make sure to check the maximum load height as stated on the invoice, read the safety instructions on the side of the ramp closely, and follow the instructions supplied with the product.  Failure to comply with product instructions will invalidate your warranty and could cause an accident, injury or death so please take this seriously.

Our shipping terms for all customers are INCO Terms DAP unless explicitly specified.

Additional information

*Please note, if your ordering on behalf of a company dispatch may be delayed if we do not receive a valid VAT IE & EORI number prior to 2pm. For orders sent on a pallet dispatch may occuring the following day as additional paperwork is required such as the signed POA. 

Our cut off times for same-day dispatch* is from Monday-Friday 2pm. If your order is placed after this time it will be dispatched the next working day.

Products are shipped from our UK Warehouse to Ireland on DDP Incoterms. The price displayed is the total price, with the shipping fee calculated at the checkout. There is no additional import, duty or customs charges.

What is DDP Incoterms?

DDP (Delivered Duty Paid) is an international shipping term where the seller (The Ramp People) takes full responsibility for delivering the goods to the buyer's location, including all shipping costs, import duties, and taxes. This means the buyer receives the goods fully cleared through customs without any additional charges upon delivery.

Our delivery charges are calculated for you at the checkout; however, you can also see them in the handy listed below:

• Under 25kg - €15
• 25.1kg – 100kg - €65
• Over 100kg - €125

All delivery charges are including VAT

General delivery information: 

We offer 4-10 business day delivery delivery for 'in-stock' items throughout Ireland. Please do check the availability of the item on our website, for pre-orders, non-stock items or built-to-order items we cannot give an exact delivery time - with all deliveries we will keep you updated wherever possible and get these items to you as quickly as possible.

We want you to receive your goods on a timely basis and in pristine condition. Please help us accomplish this by checking the delivery address carefully as noted on the invoice and notifying us immediately if there is an error. Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

If you are ordering on behalf of a company, please provide your VAT IE and EORI number to us as soon as possible to prevent delays in dispatching your order, the couriers require us to provide this prior to the dispatch of goods. If items are being sent on a pallet, we will also require you to complete a POA prior to dispatch. 

Returns Information

We offer our customers a 60 day returns policy, should you need to return any item this must be sent back to our UK warehouse: The Ramp People, Unit 5 Quantum Business Park, Beacon Hill Road, Church Crookham, Fleet GU52 8EA. Our returns details can be viewed here. 

Additional Information

We've made things easier for you...Irish VAT of 23% is now charged by us and paid at the point of purchase. No import or duty fees will be payable prior to delivery making it easier to purchase from The Ramp People and giving you clarity on exactly what your product(s) will cost at the point of purchase.

*Please note, if your ordering on behalf of a company dispatch may be delayed if we do not receive a valid VAT IE & EORI number prior to 2pm. For orders sent on a pallet dispatch may occuring the following day as additional paperwork is required such as the signed POA. 

We are a UK Limited Company that dispatches orders from our UK warehouse and from production facilities in Europe. We used to be VAT registered in Ireland and have a presence in Ireland but have had to centralise operations in the UK.

We understand that in some instances, customers will need to return an item due to a change in circumstances, incorrect sizing or simply changing their mind. Here at The Ramp People we offer a 30 day money back guarantee on all purchases; however, there will be circumstances where a return is not possible. So as to remain transparent with our customers, we have detailed our returns policy below to answer any queries you may have about the process.

Here are the most common circumstances for returns and how we can help;

Change of mind, wrong size or unsuitable item

Sometimes an item is not what you imagined, it doesn’t fit or you just don’t need it any more. In these circumstances, we are happy to offer an exchange or a full refund, no quibble of course, if the item is returned in its original condition, including original packaging, and within 30 days from date of receipt. Please note, items which are advertised as 'built to order', or customised items are non-returnable and non-refundable.

Please take care when returning an order to us as all customers are in charge of the item’s return and covering the cost. We recommend you use a tracked, insured returns method so as to ensure a secure transit.

For an exchanged item, please make a note on the returns form that you wish to exchange the product or call us on +353 1 695 0520. We can deliver new items within our standard delivery policy. Unwanted items should be sent back to our address marked 'Returns Department'.

Item incorrect or damaged on arrival

Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

We pride ourselves on our excellent customer care and service delivery, however, if an unfortunate incident occurs where you believe you have been sent the wrong item please call us immediately on #353 1 695 0520.

For damaged items, please supply proof of damage with a photo and email it across to our customer support team at hello@theramppeople.co.uk. For any incorrect deliveries, we will always check the part numbers on your order due to using different names for marketing and warehouse storage – we can then arrange for the correct item to be delivered whilst the unwanted item is collected and brought back to us.

A refund or replacement can only be processed once we have received all unwanted items and confirmed any damage.

Faulty items

In the unlikely event of an item becoming faulty, please view our guarantee policies in our terms and conditions.

If your item is within our warranty, we will be able to collect it to either repair or replace, however this can only be done once we have confirmed the fault. If you urgently need the item returned, we advise placing a new order and await the refund for the faulty item.

Items that cannot be cancelled or returned

Under Consumer Contract Regulations, customers have the right to cancel any order for any item bought through The Ramp People on this website including a full refund. Unfortunately, these regulations do not apply to the following circumstances;

• Items that are collected from our premises.
• Items with a product description stating: "Built to order or customised."
• Products that are personalised or made to a customer specification.
• Sealed goods that come with health protection or hygiene regulations that have been un-sealed after delivery.
• Returning any products that present a hygiene risk after being used by the recipient.

What happens next?

Should you need to return any item this must be sent back to our UK warehouse: The Ramp People, Unit 5 Quantum Business Park, Beacon Hill Road, Church Crookham, Fleet GU52 8EA. Our returns details can be viewed here. 

We want you to receive your goods on a timely basis and in pristine condition. Please help us accomplish this by checking the delivery address carefully as noted on the invoice and notifying us immediately if there is an error. Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

Customers are responsible for any returned goods until they reach our warehouse as stated in this returns policy. None of these terms or conditions affect your statutory legal rights.

Once the item is returned back to our warehouse, please allow 1-2 working days for the items to be checked. Once the items have been checked and the condition is as agreed, a credit note will be emailed across to you. Please note, once the credit note has been provided refunds take up to 14 days.

The Ramp People work in line with Consumer Contract Regulations to ensure your consumer rights are looked after.