Ramp Length & Load Height

It is crucial for you to know your load height to identify which ramp length you require. The load height is the vertical measurement from the ground to where you rest the ramp onto. 

Once you have the load height you can use our simple ramp length calculator to identify which ramp length you require, alternatively please contact our team.

Manual Wheelchairs:
Minimum recommended gradient: 1:6
Example: for a 1ft load height you'll need a 6ft long ramp.

Mobility Scooters:
Minimum recommended gradient: 1:8 (Ramp needs to be longer due to the low ground clearance)
Example: for a 1ft load height you'll need an 8ft long ramp.

How wide is the wheelchair ramp with handrails?

The wheelchair ramp with handrails is available in two widths, 720mm wide (useable width 690mm wide) or 933mm wide (useable width 888mm wide).

The average width of a wheelchair is 584mm, on average scooters are 610mm wide. We recommend checking the width of your mobility scooter, wheelchair or walker prior to purchase and the width of your doorway. 

Can I rent a wheelchair ramp with handrails?

At The Ramp People we do not offer rental of any access raps. All of our ramps are provided with a 1 year warranty, this can only be provided on new ramps as we can ensure they are provided to you in perfect condition.

Is the ramp with rails portable?

Our wheelchair ramp with handrails can be used as a temporary, portable access solution which can simply be rested on step or kerb when required. The ramp is provided with fixing points meaning it can also be fixed in place and left in place when preferred. The ramp can be used indoors or outdoors. 

How long does a wheelchair ramp need to be and what is the maximum slope of a ramp?

We recommend a minimum of a 1:6 gradient for assisted manual wheelchairs, 1:8 gradient for electric wheelchairs and scooters. A 1:12 gradient is recommended for modular ramp systems. Use our ramp calculator to assist with this.

Can the ramp be used with just one handrail? 

Yes these kits can be used with double handrails, one handrail or no handrails depending on your preference. Please note we do not sell single handrails but you can simply just assemble one handrail to the ramp if you prefer. 

How difficult is it to assemble the kit? 

The longer ramp lengths are quite long and heavy so we would recommend for at least two people to put the ramp in place. A kit is provided to assemble the handrails onto the ramp. We expect the majority can assemble the kit in under 30 minutes, depending on abilities. 

What other wheelchair ramp with handrails are available? 

In addition to our wheelchair ramp with with handrails, we offer our RollAble wheelchair ramp which is available with or without handrails. The RollAble ramp is available in 3 widths and can be provided in any length from 3ft upwards.  

We also offer a range of modular wheelchair ramp systems which are designed to be left in place. These kits can be provided with various platforms and steps and are provided in various widths such as 900mm wide, 1100mm wide and 1500mm wide. The kits are modular and built to order so we ask you to provide details of your requirements to allow our team to recommend the most suitable ramp for your needs. 

Are the wheelchair ramps compliant with regulations? 

These ramps with rails are designed as temporary ramps, currently, there is no legal regulations surrounding temporary wheelchair ramps. The ramps do however provide disabled access to properties and therefore can assist with buildings meeting their obligations to comply to the Equality Act by providing reasonable adjustments to those with disabilities. 

Can these ramps be used in a professional setting?

Yes, these ramps are suitable to be used in a domestic and professional setting including to provide access to businesses, shops, events, offices and more. 

Do wheelchair ramps need handrails? 

It is not essential for wheelchair ramps to have handrails however for health and safety we do recommended it where possible. In addition, if those using the ramp are using rollators, walkers or require support walking we do recommend purchasing an access ramp with handrails to provide additional support to users.

Are the wheelchair ramp kits safe? 

Our wheelchair ramps with handrails are safe to use aslong as they are used within the recommended capacity of 350kg and do not exceed the recommended load height. Please note the ramps are designed as a mobility aid and are only designed for disabled access, they are not recommended for loading goods or machinery. 

Are the wheelchair ramps suitable for manual and electric wheelchairs? 

Yes, these ramps for wheelchairs are suitable for manual wheelchairs, electric wheelchairs, mobility scooters, walkers and pedestrians. We do recommend using the handrails where possible for safety, especially when the ramp is used by those with walkers or rollators. Please do check the ramp width is suitable for your requirements. 

I am unsure what ramp would work for my doorway, do you provide site visits? 

We are an online business so we do not provide site visits however you can email over pictures of the area and measurements and our team will be able to provide recommendations. You can also send the details to us via our chat function or WhatsApp. We do also offer a 60-day return period (with the exception of built-to-order items) if the ramp is not suitable you can return it to us. Please note the 10ft ramp and 12ft ramp is difficult to return due to the size so we would recommend checking suitability prior to purchase. 

Do I qualify for VAT exemption? 

As wheelchair ramps are mobility aids they can qualify for VAT relief if you are an individual with a disability. Please view our blog to learn about reclaiming VAT on disabled access ramps. 

We are a UK Limited Company that dispatches orders from our UK warehouse and from production facilities in Europe. We used to be VAT registered in Ireland and have a presence in Ireland but have had to centralise operations in the UK.

Delivery cut-off times & Costs

Our cut off times for same-day dispatch* is 2 pm Monday-Friday (Excluding Bank Holidays)

• Under 30kg - 10€
• 30.1kg – 100kg - 50€
• Over 100kg - 115€

Delivery charges are calculated for you based on the weight of your order at the checkout

We offer 4-10 business day delivery delivery for 'in-stock' items throughout Ireland. Please note delivery timelines may vary as we use third-party couriers to deliver our products. All products are shipped under DAP Incoterms. This means we do not charge VAT but Irish import VAT of 23% (on all products) and Import duty and any customs charges (on some products ) and customs charges will be due. These fees will need to be paid to the courier before or after you receive the goods. Where payment is required prior to delivery, the sooner any customs/VAT charges are paid to the courier/customs the quicker you will receive your goods. Please look out for emails or calls from the courier regarding these fees otherwise your goods may be returned to us.

For more information on INCO terms please see: https://en.wikipedia.org/wiki/Incoterms 

Product information

Please do check the availability of the item on our website, for pre-orders, non-stock items or built-to-order items we cannot give an exact delivery time - with all deliveries we will keep you updated wherever possible and get these items to you as quickly as possible. 

Returns information

We want you to receive your goods on a timely basis and in pristine condition. Please help us accomplish this by checking the delivery address carefully as noted on the invoice and notifying us immediately if there is an error. Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

Order information

If you are ordering on behalf of a company, please provide your VAT IE and EORI number to us as soon as possible to prevent delays in dispatching your order, the couriers require us to provide this prior to the dispatch of goods. If items are being sent on a pallet, we will also require you to complete a POA prior to dispatch. 

If you have purchased a loading ramp, prior to use please make sure to check the maximum load height as stated on the invoice, read the safety instructions on the side of the ramp closely, and follow the instructions supplied with the product.  Failure to comply with product instructions will invalidate your warranty and could cause an accident, injury or death so please take this seriously.

Our shipping terms for all customers are INCO Terms DAP unless explicitly specified.

Additional information

*Please note, if your ordering on behalf of a company dispatch may be delayed if we do not receive a valid VAT IE & EORI number prior to 2pm. For orders sent on a pallet dispatch may occuring the following day as additional paperwork is required such as the signed POA. 

Our cut off times for same-day dispatch* is from Monday-Friday 2pm. If your order is placed after this time it will be dispatched the next working day.

Products are shipped from our UK Warehouse to Ireland on DDP Incoterms. The price displayed is the total price, with the shipping fee calculated at the checkout. There is no additional import, duty or customs charges.

What is DDP Incoterms?

DDP (Delivered Duty Paid) is an international shipping term where the seller (The Ramp People) takes full responsibility for delivering the goods to the buyer's location, including all shipping costs, import duties, and taxes. This means the buyer receives the goods fully cleared through customs without any additional charges upon delivery.

Our delivery charges are calculated for you at the checkout; however, you can also see them in the handy listed below:

• Under 25kg - €15
• 25.1kg – 100kg - €65
• Over 100kg - €125

All delivery charges are including VAT

General delivery information: 

We offer 4-10 business day delivery delivery for 'in-stock' items throughout Ireland. Please do check the availability of the item on our website, for pre-orders, non-stock items or built-to-order items we cannot give an exact delivery time - with all deliveries we will keep you updated wherever possible and get these items to you as quickly as possible.

We want you to receive your goods on a timely basis and in pristine condition. Please help us accomplish this by checking the delivery address carefully as noted on the invoice and notifying us immediately if there is an error. Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

If you are ordering on behalf of a company, please provide your VAT IE and EORI number to us as soon as possible to prevent delays in dispatching your order, the couriers require us to provide this prior to the dispatch of goods. If items are being sent on a pallet, we will also require you to complete a POA prior to dispatch. 

Returns Information

We offer our customers a 60 day returns policy, should you need to return any item this must be sent back to our UK warehouse: The Ramp People, Unit 5 Quantum Business Park, Beacon Hill Road, Church Crookham, Fleet GU52 8EA. Our returns details can be viewed here. 

Additional Information

We've made things easier for you...Irish VAT of 23% is now charged by us and paid at the point of purchase. No import or duty fees will be payable prior to delivery making it easier to purchase from The Ramp People and giving you clarity on exactly what your product(s) will cost at the point of purchase.

*Please note, if your ordering on behalf of a company dispatch may be delayed if we do not receive a valid VAT IE & EORI number prior to 2pm. For orders sent on a pallet dispatch may occuring the following day as additional paperwork is required such as the signed POA. 

We are a UK Limited Company that dispatches orders from our UK warehouse and from production facilities in Europe. We used to be VAT registered in Ireland and have a presence in Ireland but have had to centralise operations in the UK.

We understand that in some instances, customers will need to return an item due to a change in circumstances, incorrect sizing or simply changing their mind. Here at The Ramp People we offer a 30 day money back guarantee on all purchases; however, there will be circumstances where a return is not possible. So as to remain transparent with our customers, we have detailed our returns policy below to answer any queries you may have about the process.

Here are the most common circumstances for returns and how we can help;

Change of mind, wrong size or unsuitable item

Sometimes an item is not what you imagined, it doesn’t fit or you just don’t need it any more. In these circumstances, we are happy to offer an exchange or a full refund, no quibble of course, if the item is returned in its original condition, including original packaging, and within 30 days from date of receipt. Please note, items which are advertised as 'built to order', or customised items are non-returnable and non-refundable.

Please take care when returning an order to us as all customers are in charge of the item’s return and covering the cost. We recommend you use a tracked, insured returns method so as to ensure a secure transit.

For an exchanged item, please make a note on the returns form that you wish to exchange the product or call us on +353 1 695 0520. We can deliver new items within our standard delivery policy. Unwanted items should be sent back to our address marked 'Returns Department'.

Item incorrect or damaged on arrival

Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

We pride ourselves on our excellent customer care and service delivery, however, if an unfortunate incident occurs where you believe you have been sent the wrong item please call us immediately on #353 1 695 0520.

For damaged items, please supply proof of damage with a photo and email it across to our customer support team at hello@theramppeople.co.uk. For any incorrect deliveries, we will always check the part numbers on your order due to using different names for marketing and warehouse storage – we can then arrange for the correct item to be delivered whilst the unwanted item is collected and brought back to us.

A refund or replacement can only be processed once we have received all unwanted items and confirmed any damage.

Faulty items

In the unlikely event of an item becoming faulty, please view our guarantee policies in our terms and conditions.

If your item is within our warranty, we will be able to collect it to either repair or replace, however this can only be done once we have confirmed the fault. If you urgently need the item returned, we advise placing a new order and await the refund for the faulty item.

Items that cannot be cancelled or returned

Under Consumer Contract Regulations, customers have the right to cancel any order for any item bought through The Ramp People on this website including a full refund. Unfortunately, these regulations do not apply to the following circumstances;

• Items that are collected from our premises.
• Items with a product description stating: "Built to order or customised."
• Products that are personalised or made to a customer specification.
• Sealed goods that come with health protection or hygiene regulations that have been un-sealed after delivery.
• Returning any products that present a hygiene risk after being used by the recipient.

What happens next?

Should you need to return any item this must be sent back to our UK warehouse: The Ramp People, Unit 5 Quantum Business Park, Beacon Hill Road, Church Crookham, Fleet GU52 8EA. Our returns details can be viewed here. 

We want you to receive your goods on a timely basis and in pristine condition. Please help us accomplish this by checking the delivery address carefully as noted on the invoice and notifying us immediately if there is an error. Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

Customers are responsible for any returned goods until they reach our warehouse as stated in this returns policy. None of these terms or conditions affect your statutory legal rights.

Once the item is returned back to our warehouse, please allow 1-2 working days for the items to be checked. Once the items have been checked and the condition is as agreed, a credit note will be emailed across to you. Please note, once the credit note has been provided refunds take up to 14 days.

The Ramp People work in line with Consumer Contract Regulations to ensure your consumer rights are looked after.