How do I claim back VAT and customs charges?

Our company, The Ramp People, is based in the United Kingdom and ships and supplies mobility aids to the Republic of Ireland. To ship and supply mobility aids to the Republic of Ireland, our company ensures seamless logistics and timely delivery. We work closely with our shipping partners to handle customs clearance and transportation, while maintaining a reliable supply chain to meet the needs of our customers in Ireland. For 'in-stock' items delivered throughout Ireland, we offer a delivery time of 5-10 business days. Due to the fact that we rely on third-party couriers, we cannot guarantee delivery deadlines. DAP Incoterms are used for the shipment of all products. As a result, we do not charge VAT, but we do charge Irish import VAT of 23% (on all products) and import duty, as well as any customs charges (on some products). You will be required to pay these fees to the courier before or after receiving your order. In cases where payment is required prior to delivery, you will receive your goods more quickly if you pay any customs/VAT charges as quickly as possible to the courier/customs. To avoid having your goods returned, please watch out for emails or calls from the courier regarding these charges.

We recognize that these charges are undesirable, especially when the goods are intended for individuals with disabilities or who are suffering from long-term health problems. The purpose of this blog is to explain how these charges can be refunded after the goods have been delivered.

Apply for refund of Value-Added Tax (VAT) on aids and appliances for persons with disabilities

You can claim a refund of VAT on certain aids and appliances for the use of a person with a disability. These aids and appliances do not include motor vehicles.

You can make this claim if you are the person with the disability. In certain circumstances, you can also make this claim if you purchased the goods for use by a person with a disability.

You should make this claim through the eRepayments service.

What do you need to make a claim?

To make your claim through eRepayments, you will need:

• the details of your claim
• supporting documentation for your claim, including original invoices marked paid in full
• if it applies to your claim, a report by an educationalist, psychologist, or occupational therapist, and medical letters
• and
• the International Bank Account Number (IBAN) and Bank Identifier Code (BIC) of your bank account.

The Ramp People can provide a letter stating the name, address, and decription of the mobility aid purchased to assist with your claim. Please contact our customer service team to request a letter that you can submit as part of your reimbursment claim.