We are a UK Limited Company who dispatches all orders from our UK warehouse and from production facilities in Europe. We used to be VAT registered in Ireland and have a presence in Ireland but have had to centralise operations in the UK.
Generally we offer 4-10 business day delivery* delivery throughout Ireland. All products are shipped under DAP Incoterms. This means we do not charge VAT but Irish import VAT of 23% (on all products) and Import duty and any customs charges (on some products ) and customs charges will be due. These fees will need to be paid to the courier before or after you receive the goods. Currently there are delays at the Irish border due to customs rules changes recently imposed as a result of Brexit. This can delay shipments by up to a week or more – the sooner any customs/VAT charges are paid to the courier/customs the quicker you will receive your goods.
For more information on INCO terms please see: https://en.wikipedia.org/wiki/Incoterms
Should you need to return any item this must be sent back to our UK warehouse: The Ramp People, Unit C3 Sandown Industrial Park, Esher, KT10 8BL. Our returns details can be viewed here.
We want you to receive your goods on a timely basis and in pristine condition. Please help us accomplish this by checking the delivery address carefully as noted on the invoice and notifying us immediately if there is an error. Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.
If you have purchased a loading ramp, prior to use please make sure to check the maximum load height as stated on the invoice, read the safety instructions on the side of the ramp closely, and follow the instructions supplied with the product. Failure to comply with product instructions will invalidate your warranty and could cause accident, injury or death so please take this seriously.
Our shipping terms for all customers are INCO Terms DAP unless explicitly specified.