We pride ourselves on our ability to get goods to our customers in 3-5 working days. All items are dispacthed from our UK based central warehouse. When ordering prior to 1pm (Monday - Friday), in stock items as dispatched the same day.
Should you need to return any item this must be sent back to our uk warehouse: The Ramp People, Unit C3 Sandown Industrial Park, Esher, KT10 8BL. Our returns details can be viewed here.
We want you to receive your goods on a timely basis and in pristine condition. Please help us accomplish this by checking the delivery address carefully as noted on the attached invoice and notifying us immediately if there is an error. Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.
Deliveries will occur between the hours of 9:00am and 5:30pm and will require a signature upon receipt. Whilst 99% of our orders arrive on schedule, this cannot be guaranteed. So, if you do need the item urgently please contact us at firstname.lastname@example.org so that we can best advise you. Your satisfaction with The Ramp People's product and service is our paramount concern.
If you have purchased a loading ramp, prior to use please make sure to check the maximum load height as stated on the invoice, read the safety instructions on the side of the ramp closely, and follow the instructions supplied with the product. Failure to comply with product instructions will invalidate your warranty and could cause accident, injury or death so please take this seriously.
Our shipping terms for all customers are DAP unless explicitly specified. For more information on INCO terms please see: https://en.wikipedia.org/wiki/Incoterms