Why would you choose channel ramps over a folding wheelchair ramp?

An advantage is that they are much lighter to lift as only one needs to be picked up at a time. They are also much more compact and therefore often easier to transport in the car or store in the home. Due to the width they are also preferable for narrow doorways where a folding ramp may not be suitable. 

When would a folding wheelchair ramp be preferable over channel ramps?

When using channel ramps you need to line the wheelchair up with the channels prior to use, some prefer one wide ramp and they find it easier to go up these. When pushing a wheelchair, some find it more difficult when using channel ramps as you have to watch where you are pushing the wheelchair as well as where you are placing your feet when your walking behind the wheelchair.  The majority of channel ramps are only suitable for manual wheelchairs, therefore those with walkers, electric wheelchairs and scooters often opt for the folding wheelchair ramps. 

Are they suitable for electric wheelchairs and mobility scooters?

Most of them are not, due to the high upstand safety edges these are not suitable for electric wheelchairs or mobility scooters which often have low clearance. However, this range is suitable as they have low profile edges.

Are they easy to store?

As the ramps are telescopic and / or they can go to a very compact size for storage.

Which length of channel ramp should I purchase?

A minimum of a 1:6 gradient is recommended for assisted manual wheelchairs, 1:8 gradient for unassisted wheelchairs. For assistance choosing the right ramp for your steps, please use our Wheelchair Ramp Length Calculator. If you are unsure please contact our team. 

What lengths are available?

We offer 4ft to 12ft options in several different styles.

What variations are available?

The majority of our ranges are telescopic (with and without black grip tape) but we do also offer rigid and folding options.

Adjustable Telescopic Channel Ramps 4ft-12ft can be clipped to match your required length, making them perfect for those seeking to use the ramps in a number of locations.

Combination channel ramps can be used as straight ramps or to bridge thresholds. 

Can the ramps be used in between the minimum and maximum lengths?

The adjustable channel ramps an be used at any length between the minimum and maximum lengths as the weight on the ramps causes them to flex slightly locking them at the required size. Other channel ramps on our website can only be used at full length, if you are unsure please contact our team. 

What are combination channel ramps? 

The combination channels can be used as a straight ramp to overcome steps or as a bridge ramp to go up and over a threshold as they have a hinge. 

How do they stay on the step?

The ramps curve at the end, which allows them to simply rest on the step. Using the wheelchair ramps at the correct angle, along with the weight of the ramp and user also assists the mobility ramps to stay in position. 

How safe are channel ramps? 

Channel ramps are safe to use as long as they are used within the recommended capacity and load height. Channel ramps offer safety edges and an anti-slip surface. They also often a curved rest on connection to ensure the ramps sit correctly on the step. 

How easy is to use line up the wheelchairs wheels with the channels?

The first few times of using the ramps it will take a few attempts to position correctly, but after a few uses it becomes easier to judge where the ramps need to be placed. Some customers Mark on the floor or door frame with chalk to make it immediately apparent where each ramp needs to be placed.

What is the difference between the economy channel ramps and premium channel ramps? 

The economy channel ramps are provided with a 1 year warranty whilst the premium channel ramps offer a 3 year warranty. The premium channel ramps are made in Sweden. 

The economy channel ramps are only suitable for manual wheelchairs. The premium range offers low profile channel ramps which are suitable for mobility scooters and electric wheelchairs. 

Can I purchase the wheelchair ramps VAT exempt?

Yes, all of our wheelchair ramps can qualify for VAT exemption. VAT exemption is available if you are disabled or you are purchasing on behalf of someone on is disabled, for example a friend or family member. Charities can also purchase VAT exempt. At the checkout stage there is a VAT exemption box, we simply require the name of the person the ramp is for and disability. If this is for a charity, please provide the charity name and charity number. 

   

Our cut off times for same-day dispatch* is from Monday-Friday 3:00pm. If your order is placed after this time it will be dispatched the next working day.

Our delivery charges are calculated for you at the checkout; however, you can also see them in the handy listed below:

• Under 25kg - €15
• 25.1kg – 100kg - €65
• Over 100kg - €125

All delivery charges are excluding VAT

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Delivery timeframe and Incoterms

Generally, we offer 4-10 business day delivery delivery for 'in-stock' items throughout Ireland. Please note delivery timelines cannot be guaranteed as we rely on third-party couriers. We ship all orders on a DAP (Delivered At Place) basis. This means your order will be delivered to your address, but any applicable customs duties, import taxes or clearance fees are the responsibility of the recipient. These fees will need to be paid to the courier before or on receipt of the goods. Where payment is required prior to delivery, the sooner any customs/VAT charges are paid to the courier/customs the quicker you will receive your goods. Please look out for emails or calls from the courier regarding these fees otherwise your goods may be returned to us.

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DAP Incoterms Explanation

Taxes, Duties & Fees	Who Pays	Information
UK VAT	Nobody	We will remove the 20% UK VAT from your order total.
Irish VAT	Customer	Paid to the courier via a secure link before or on delivery.
Import Duty	Customer	Applicable on orders >€150. Rate depends on product type.
Handling Fee	Customer	An Post or DPD will charge a processing fee (approx. €10).

For more information on INCO terms please see: https://en.wikipedia.org/wiki/Incoterms 

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If you are ordering on behalf of a company, please provide your VAT IE and EORI number to us as soon as possible to prevent delays in dispatching your order, the couriers require us to provide this prior to the dispatch of goods. If items are being sent on a pallet, we will also require you to complete a POA prior to dispatch. 

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Returns Information

We offer our customers a 60 day returns policy, should you need to return any item this must be sent back to our UK warehouse: The Ramp People, Unit 5 Quantum Business Park, Beacon Hill Road, Church Crookham, Fleet GU52 8EA. Our returns details can be viewed here. 

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Additional Information

*Please note, if your ordering on behalf of a company dispatch may be delayed if we do not receive a valid VAT IE & EORI number prior to 3:00pm. For orders sent on a pallet dispatch may occuring the following day as additional paperwork is required such as the signed POA. 

We are a UK Limited Company that dispatches orders from our UK warehouse and from production facilities in Europe. We used to be VAT registered in Ireland and have a presence in Ireland but have had to centralise operations in the UK.

We are a UK Limited Company that dispatches orders from our UK warehouse and from production facilities in Europe. We used to be VAT registered in Ireland and have a presence in Ireland but have had to centralise operations in the UK.

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Delivery cut-off times & Costs

Our cut off times for same-day dispatch* is 2 pm Monday-Friday (Excluding Bank Holidays)

• Under 30kg - 10€
• 30.1kg – 100kg - 50€
• Over 100kg - 115€

Delivery charges are calculated for you based on the weight of your order at the checkout

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We offer 4-10 business day delivery delivery for 'in-stock' items throughout Ireland. Please note delivery timelines may vary as we use third-party couriers to deliver our products. All products are shipped under DAP Incoterms. This means we do not charge VAT but Irish import VAT of 23% (on all products) and Import duty and any customs charges (on some products ) and customs charges will be due. These fees will need to be paid to the courier before or after you receive the goods. Where payment is required prior to delivery, the sooner any customs/VAT charges are paid to the courier/customs the quicker you will receive your goods. Please look out for emails or calls from the courier regarding these fees otherwise your goods may be returned to us.

For more information on INCO terms please see: https://en.wikipedia.org/wiki/Incoterms 

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Product information

Please do check the availability of the item on our website, for pre-orders, non-stock items or built-to-order items we cannot give an exact delivery time - with all deliveries we will keep you updated wherever possible and get these items to you as quickly as possible. 

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Returns information

Should you need to return any item this must be sent back to our UK warehouse: The Ramp People, Unit 5 Quantum Business Park, Beacon Hill Road, Church Crookham, Fleet GU52 8EA. Our returns details can be viewed here. 

We want you to receive your goods on a timely basis and in pristine condition. Please help us accomplish this by checking the delivery address carefully as noted on the invoice and notifying us immediately if there is an error. Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

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Order information

If you are ordering on behalf of a company, please provide your VAT IE and EORI number to us as soon as possible to prevent delays in dispatching your order, the couriers require us to provide this prior to the dispatch of goods. If items are being sent on a pallet, we will also require you to complete a POA prior to dispatch. 

If you have purchased a loading ramp, prior to use please make sure to check the maximum load height as stated on the invoice, read the safety instructions on the side of the ramp closely, and follow the instructions supplied with the product.  Failure to comply with product instructions will invalidate your warranty and could cause an accident, injury or death so please take this seriously.

Our shipping terms for all customers are INCO Terms DAP unless explicitly specified.

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Additional information

*Please note, if your ordering on behalf of a company dispatch may be delayed if we do not receive a valid VAT IE & EORI number prior to 2pm. For orders sent on a pallet dispatch may occuring the following day as additional paperwork is required such as the signed POA. 

Our cut off times for same-day dispatch* is from Monday-Friday 2pm. If your order is placed after this time it will be dispatched the next working day.

Please note: On Friday, 5th December, our cut-off for same-day dispatch (standard and next-day services) will be 1:00 pm. Please also be aware that our phone lines will close from 2:00 pm onwards. Thank you for your understanding.

Products are shipped from our UK Warehouse to Ireland on DDP Incoterms. The price displayed is the total price, with the shipping fee calculated at the checkout. There is no additional import, duty or customs charges.

What is DDP Incoterms?

DDP (Delivered Duty Paid) is an international shipping term where the seller (The Ramp People) takes full responsibility for delivering the goods to the buyer's location, including all shipping costs, import duties, and taxes. This means the buyer receives the goods fully cleared through customs without any additional charges upon delivery.

Our delivery charges are calculated for you at the checkout; however, you can also see them in the handy listed below:

• Under 25kg - €15
• 25.1kg – 100kg - €65
• Over 100kg - €125

All delivery charges are including VAT

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General delivery information: 

We offer 4-10 business day delivery delivery for 'in-stock' items throughout Ireland. Please do check the availability of the item on our website, for pre-orders, non-stock items or built-to-order items we cannot give an exact delivery time - with all deliveries we will keep you updated wherever possible and get these items to you as quickly as possible.

We want you to receive your goods on a timely basis and in pristine condition. Please help us accomplish this by checking the delivery address carefully as noted on the invoice and notifying us immediately if there is an error. Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

If you are ordering on behalf of a company, please provide your VAT IE and EORI number to us as soon as possible to prevent delays in dispatching your order, the couriers require us to provide this prior to the dispatch of goods. If items are being sent on a pallet, we will also require you to complete a POA prior to dispatch. 

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Returns Information

We offer our customers a 60 day returns policy, should you need to return any item this must be sent back to our UK warehouse: The Ramp People, Unit 5 Quantum Business Park, Beacon Hill Road, Church Crookham, Fleet GU52 8EA. Our returns details can be viewed here. 

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Additional Information

We've made things easier for you...Irish VAT of 23% is now charged by us and paid at the point of purchase. No import or duty fees will be payable prior to delivery making it easier to purchase from The Ramp People and giving you clarity on exactly what your product(s) will cost at the point of purchase.

*Please note, if your ordering on behalf of a company dispatch may be delayed if we do not receive a valid VAT IE & EORI number prior to 2pm. For orders sent on a pallet dispatch may occuring the following day as additional paperwork is required such as the signed POA. 

We are a UK Limited Company that dispatches orders from our UK warehouse and from production facilities in Europe. We used to be VAT registered in Ireland and have a presence in Ireland but have had to centralise operations in the UK.

We understand that in some instances, customers will need to return an item due to a change in circumstances, incorrect sizing or simply changing their mind. Here at The Ramp People we offer a 60 day money back guarantee on all purchases; however, there will be circumstances where a return is not possible. So as to remain transparent with our customers, we have detailed our returns policy below to answer any queries you may have about the process.

Here are the most common circumstances for returns and how we can help;

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Change of mind, wrong size or unsuitable item

Sometimes an item is not what you imagined, it doesn’t fit or you just don’t need it any more. In these circumstances, we are happy to offer an exchange or a full refund, no quibble of course, if the item is returned in its original condition, including original packaging, and within 60 days from date of receipt. Please note, items which are advertised as 'built to order', or customised items are non-returnable and non-refundable.

Please take care when returning an order to us as all customers are in charge of the item’s return and covering the cost. We recommend you use a tracked, insured returns method so as to ensure a secure transit.

For an exchanged item, please make a note on the returns form that you wish to exchange the product or call us on +353 1 695 0520. We can deliver new items within our standard delivery policy. Unwanted items should be sent back to our address marked 'Returns Department'.

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Item incorrect or damaged on arrival

Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

We pride ourselves on our excellent customer care and service delivery, however, if an unfortunate incident occurs where you believe you have been sent the wrong item please call us immediately on #353 1 695 0520.

For damaged items, please supply proof of damage with a photo and email it across to our customer support team at [email protected]. For any incorrect deliveries, we will always check the part numbers on your order due to using different names for marketing and warehouse storage – we can then arrange for the correct item to be delivered whilst the unwanted item is collected and brought back to us.

A refund or replacement can only be processed once we have received all unwanted items and confirmed any damage.

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Faulty items

In the unlikely event of an item becoming faulty, please view our guarantee policies in our terms and conditions.

If your item is within our warranty, we will be able to collect it to either repair or replace, however this can only be done once we have confirmed the fault. If you urgently need the item returned, we advise placing a new order and await the refund for the faulty item.

Items that cannot be cancelled or returned

Under Consumer Contract Regulations, customers have the right to cancel any order for any item bought through The Ramp People on this website including a full refund. Unfortunately, these regulations do not apply to the following circumstances;

• Items that are collected from our premises.
• Items with a product description stating: "Built to order or customised."
• Products that are personalised or made to a customer specification.
• Sealed goods that come with health protection or hygiene regulations that have been un-sealed after delivery.
• Returning any products that present a hygiene risk after being used by the recipient.

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What happens next?

Should you need to return any item this must be sent back to our UK warehouse: The Ramp People, Unit 5 Quantum Business Park, Beacon Hill Road, Church Crookham, Fleet GU52 8EA. Our returns details can be viewed here. 

We want you to receive your goods on a timely basis and in pristine condition. Please help us accomplish this by checking the delivery address carefully as noted on the invoice and notifying us immediately if there is an error. Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

Customers are responsible for any returned goods until they reach our warehouse as stated in this returns policy. None of these terms or conditions affect your statutory legal rights.

Once the item is returned back to our warehouse, please allow 1-2 working days for the items to be checked. Once the items have been checked and the condition is as agreed, a credit note will be emailed across to you. Please note, once the credit note has been provided refunds take up to 7 days.

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The Ramp People work in line with Consumer Contract Regulations to ensure your consumer rights are looked after.