Ramp Length & Load Height

It is crucial for you to know your load height to identify which ramp length you require. The load height is the vertical measurement from the ground to where you rest the ramp onto. 

Once you have the load height you can use our simple ramp length calculator to identify which ramp length you require, alternatively please contact our team.

Manual Wheelchairs:
Minimum recommended gradient: 1:6
Example: for a 1ft load height you'll need a 6ft long ramp.

Mobility Scooters:
Minimum recommended gradient: 1:8 (Ramp needs to be longer due to the low ground clearance)
Example: for a 1ft load height you'll need an 8ft long ramp.

Why would you choose channel ramps over a folding wheelchair ramp?

An advantage is that they are much lighter to lift as only one needs to be picked up at a time. They are also much more compact and therefore often easier to transport in the car or store in the home. Due to the width they are also preferable for narrow doorways where a folding ramp may not be suitable. 

When would a folding wheelchair ramp be preferable over channel ramps?

When using channel ramps you need to line the wheelchair up with the channels prior to use, some prefer one wide ramp and they find it easier to go up these. When pushing a wheelchair, some find it more difficult when using channel ramps as you have to watch where you are pushing the wheelchair as well as where you are placing your feet when your walking behind the wheelchair.  The majority of channel ramps are only suitable for manual wheelchairs, therefore those with walkers, electric wheelchairs and scooters often opt for the folding wheelchair ramps. 

Are they suitable for electric wheelchairs and mobility scooters?

Most of them are not, due to the high upstand safety edges these are not suitable for electric wheelchairs or mobility scooters which often have low clearance. However, this range is suitable as they have low profile edges.

Are they easy to store?

As the ramps are telescopic and / or they can go to a very compact size for storage.

Which length of channel ramp should I purchase?

A minimum of a 1:6 gradient is recommended for assisted manual wheelchairs, 1:8 gradient for unassisted wheelchairs. For assistance choosing the right ramp for your steps, please use our Wheelchair Ramp Length Calculator. If you are unsure please contact our team. 

What lengths are available?

We offer 4ft to 12ft options in several different styles.

What variations are available?

The majority of our ranges are telescopic (with and without black grip tape) but we do also offer rigid and folding options.

Adjustable Telescopic Channel Ramps 4ft-12ft can be clipped to match your required length, making them perfect for those seeking to use the ramps in a number of locations.

Combination channel ramps can be used as straight ramps or to bridge thresholds. 

Can the ramps be used in between the minimum and maximum lengths?

The adjustable channel ramps an be used at any length between the minimum and maximum lengths as the weight on the ramps causes them to flex slightly locking them at the required size. Other channel ramps on our website can only be used at full length, if you are unsure please contact our team. 

What are combination channel ramps? 

The combination channels can be used as a straight ramp to overcome steps or as a bridge ramp to go up and over a threshold as they have a hinge. 

How do they stay on the step?

The ramps curve at the end, which allows them to simply rest on the step. Using the wheelchair ramps at the correct angle, along with the weight of the ramp and user also assists the mobility ramps to stay in position. 

How safe are channel ramps? 

Channel ramps are safe to use as long as they are used within the recommended capacity and load height. Channel ramps offer safety edges and an anti-slip surface. They also often a curved rest on connection to ensure the ramps sit correctly on the step. 

How easy is to use line up the wheelchairs wheels with the channels?

The first few times of using the ramps it will take a few attempts to position correctly, but after a few uses it becomes easier to judge where the ramps need to be placed. Some customers Mark on the floor or door frame with chalk to make it immediately apparent where each ramp needs to be placed.

What is the difference between the economy channel ramps and premium channel ramps? 

The economy channel ramps are provided with a 1 year warranty whilst the premium channel ramps offer a 3 year warranty. The premium channel ramps are made in Sweden. 

The economy channel ramps are only suitable for manual wheelchairs. The premium range offers low profile channel ramps which are suitable for mobility scooters and electric wheelchairs. 

Can I purchase the wheelchair ramps VAT exempt?

Yes, all of our wheelchair ramps can qualify for VAT exemption. VAT exemption is available if you are disabled or you are purchasing on behalf of someone on is disabled, for example a friend or family member. Charities can also purchase VAT exempt. At the checkout stage there is a VAT exemption box, we simply require the name of the person the ramp is for and disability. If this is for a charity, please provide the charity name and charity number. 

We understand that in some instances, customers will need to return an item due to a change in circumstances, incorrect sizing or simply changing their mind. Here at The Ramp People we offer a 60 day money back guarantee on all purchases; however, there will be circumstances where a return is not possible. So as to remain transparent with our customers, we have detailed our returns policy below to answer any queries you may have about the process.

Here are the most common circumstances for returns and how we can help;

Change of mind, wrong size or unsuitable item

Sometimes an item is not what you imagined, it doesn’t fit or you just don’t need it any more. In these circumstances, we are happy to offer an exchange or a full refund, no quibble of course, if the item is returned in its original condition, including original packaging, and within 60 days from date of receipt. Please note, items which are advertised as 'built to order', or customised items are non-returnable and non-refundable.

Please take care when returning an order to us as all customers are in charge of the item’s return and covering the cost. We recommend you use a tracked, insured returns method so as to ensure a secure transit.

For an exchanged item, please make a note on the returns form that you wish to exchange the product or call us on +353 1 695 0520. We can deliver new items within our standard delivery policy. Unwanted items should be sent back to our address marked 'Returns Department'.

Item incorrect or damaged on arrival

Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

We pride ourselves on our excellent customer care and service delivery, however, if an unfortunate incident occurs where you believe you have been sent the wrong item please call us immediately on #353 1 695 0520.

For damaged items, please supply proof of damage with a photo and email it across to our customer support team at hello@theramppeople.co.uk. For any incorrect deliveries, we will always check the part numbers on your order due to using different names for marketing and warehouse storage – we can then arrange for the correct item to be delivered whilst the unwanted item is collected and brought back to us.

A refund or replacement can only be processed once we have received all unwanted items and confirmed any damage.

Faulty items

In the unlikely event of an item becoming faulty, please view our guarantee policies in our terms and conditions.

If your item is within our warranty, we will be able to collect it to either repair or replace, however this can only be done once we have confirmed the fault. If you urgently need the item returned, we advise placing a new order and await the refund for the faulty item.

Items that cannot be cancelled or returned

Under Consumer Contract Regulations, customers have the right to cancel any order for any item bought through The Ramp People on this website including a full refund. Unfortunately, these regulations do not apply to the following circumstances;

• Items that are collected from our premises.
• Items with a product description stating: "Built to order or customised."
• Products that are personalised or made to a customer specification.
• Sealed goods that come with health protection or hygiene regulations that have been un-sealed after delivery.
• Returning any products that present a hygiene risk after being used by the recipient.

What happens next?

Should you need to return any item this must be sent back to our UK warehouse: The Ramp People, Unit 5 Quantum Business Park, Beacon Hill Road, Church Crookham, Fleet GU52 8EA. Our returns details can be viewed here. 

We want you to receive your goods on a timely basis and in pristine condition. Please help us accomplish this by checking the delivery address carefully as noted on the invoice and notifying us immediately if there is an error. Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

Customers are responsible for any returned goods until they reach our warehouse as stated in this returns policy. None of these terms or conditions affect your statutory legal rights.

Once the item is returned back to our warehouse, please allow 1-2 working days for the items to be checked. Once the items have been checked and the condition is as agreed, a credit note will be emailed across to you. Please note, once the credit note has been provided refunds take up to 7 days.

The Ramp People work in line with Consumer Contract Regulations to ensure your consumer rights are looked after.