What is a threshold ramp? 

Threshold ramps are provided as simple ramp solutions to allow the user to navigate through doorways, over curbs and other low heights. They are provided at a safe gradient to allow manual and electric wheelchairs to go up the threshold. 

What height variations are there?

We supply from 4mm to 7 inches/177mm high in our rubber range with many sizes in between suitable for almost any doorway or step.

How do you measure the height of wheelchair ramp you need? 

Simply use a tape measure to identify the total vertical height of the threshold and select the ramp which is closest to this height. 

What gradient are the ramps built to? 

Our rubber threshold ramps for 12mm to 80mm are built to a 1:10 gradient. Ramps from 80mm to 100mm are built to a 1:8 gradient. The rubber threshold ramps with bevelled edges, available in heights between 25mm - 100mm are built to a slightly higher gradient. The gradients vary depending on your chosen height but range from a 1:6 gradient to a 1:8 gradient. The rubber ramps available in heights from 114mm are built to a 1:6 gradient. 

What widths are available?

The rubber ramps range in width from 400mm wide to 1105mm depending on your chosen height. Please view the full ramp specification on your product page. Please note the width can be reduced when required width a knife or saw.

Can they be customised?

No, but they can be easily cut at home using a saw or knife. Please only cut these widthways so you do not affect the gradient of the ramp. 

How to clean these ramps

Only washing up liquid well diluted with water should be used. Rubber is a natural product and chemicals should not be used to ensure there is no reaction.

Do they smell?

The natural smell of rubber is fades after a couple of days in fresh air. To assist the process wiping the surface with a damp cloth with washing up liquid on.

How portable are they?

Being solid rubber they are quite heavy, especially at higher heights, so should ideally be left in place semi-permanently. The weight helps to keep them in place. They are waterproof so you can leave these outside. 

How easy is it to install the ramps? 

No installation is required, simply rest the rubber ramp on the ground and start using 

Can the rubber ramps be secured to the ground?

The ramps are not provided with fixing points however some use adhesives to secure these to the ground or drill holes through the ramp and fix these to the ground. 

Are they suitable for electric wheelchairs, walkers and mobility scooters?

Yes they are due to a gentle gradient and offer an anti-slip surface. The ramps are highly durable with a 1000kg capacity. 

How can I purchase the rubber threshold ramp VAT exempt?

As we ship ramps from the UK all items are listed without the VAT however, the VAT is payable to the courier. In Ireland you can reclaim the VAT on ramps as they are mobility aids, more details can be found on our blog. 

Can the ramps be used to load other items?

Due to the 1000kg capacity, the rubber ramps can also be used to load goods such as motorbikes, ride-on mowers, pets and more over steps and kerbs. 

Can the rubber ramps be used for uPvc doorways? 

Generally for uPvc doorways you would have a rubber ramp inside and a folding ramp outside as often the uPvc doorways have a 'ledge' on the outside which means the rubber ramp would not sit flush with the external door. For this we would suggest viewing our combination ramps.

In your video of the rubber ramps there is a thin rubber strip, where can I purchase this?

This strip is our rubber door sill guard which is available in 4mm - 10mm. 

We understand that in some instances, customers will need to return an item due to a change in circumstances, incorrect sizing or simply changing their mind. Here at The Ramp People we offer a 60 day money back guarantee on all purchases; however, there will be circumstances where a return is not possible. So as to remain transparent with our customers, we have detailed our returns policy below to answer any queries you may have about the process.

Here are the most common circumstances for returns and how we can help;

Change of mind, wrong size or unsuitable item

Sometimes an item is not what you imagined, it doesn’t fit or you just don’t need it any more. In these circumstances, we are happy to offer an exchange or a full refund, no quibble of course, if the item is returned in its original condition, including original packaging, and within 60 days from date of receipt. Please note, items which are advertised as 'built to order', or customised items are non-returnable and non-refundable.

Please take care when returning an order to us as all customers are in charge of the item’s return and covering the cost. We recommend you use a tracked, insured returns method so as to ensure a secure transit.

For an exchanged item, please make a note on the returns form that you wish to exchange the product or call us on +353 1 695 0520. We can deliver new items within our standard delivery policy. Unwanted items should be sent back to our address marked 'Returns Department'.

Item incorrect or damaged on arrival

Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

We pride ourselves on our excellent customer care and service delivery, however, if an unfortunate incident occurs where you believe you have been sent the wrong item please call us immediately on #353 1 695 0520.

For damaged items, please supply proof of damage with a photo and email it across to our customer support team at hello@theramppeople.co.uk. For any incorrect deliveries, we will always check the part numbers on your order due to using different names for marketing and warehouse storage – we can then arrange for the correct item to be delivered whilst the unwanted item is collected and brought back to us.

A refund or replacement can only be processed once we have received all unwanted items and confirmed any damage.

Faulty items

In the unlikely event of an item becoming faulty, please view our guarantee policies in our terms and conditions.

If your item is within our warranty, we will be able to collect it to either repair or replace, however this can only be done once we have confirmed the fault. If you urgently need the item returned, we advise placing a new order and await the refund for the faulty item.

Items that cannot be cancelled or returned

Under Consumer Contract Regulations, customers have the right to cancel any order for any item bought through The Ramp People on this website including a full refund. Unfortunately, these regulations do not apply to the following circumstances;

• Items that are collected from our premises.
• Items with a product description stating: "Built to order or customised."
• Products that are personalised or made to a customer specification.
• Sealed goods that come with health protection or hygiene regulations that have been un-sealed after delivery.
• Returning any products that present a hygiene risk after being used by the recipient.

What happens next?

Should you need to return any item this must be sent back to our UK warehouse: The Ramp People, Unit 5 Quantum Business Park, Beacon Hill Road, Church Crookham, Fleet GU52 8EA. Our returns details can be viewed here. 

We want you to receive your goods on a timely basis and in pristine condition. Please help us accomplish this by checking the delivery address carefully as noted on the invoice and notifying us immediately if there is an error. Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

Customers are responsible for any returned goods until they reach our warehouse as stated in this returns policy. None of these terms or conditions affect your statutory legal rights.

Once the item is returned back to our warehouse, please allow 1-2 working days for the items to be checked. Once the items have been checked and the condition is as agreed, a credit note will be emailed across to you. Please note, once the credit note has been provided refunds take up to 7 days.

The Ramp People work in line with Consumer Contract Regulations to ensure your consumer rights are looked after.