Aerolight-Max Portable Loading Ramp

Ramp Length & Load Height: Folding Van Ramps

Getting this correct is critical and a guide to the correct load height is shown in the product description/table. An easy guide for the correct measurements for a fixed folding van ramp can be found here.

Load Height = this is the vertical measurement from the ground to the deck of the van
For fixed folding van ramps, height (mm) on the folding van ramp tables refers to the height of the ramp when folded = check that there is enough space inside your van for the required ramp

PLEASE ENSURE YOU HAVE ENOUGH ROOM IN THE VAN FOR THE RAMP TO FIT

As a general rule you should observe the following

Up to 450mm load height = 1500mm long ramp
Up to 600mm load height = 2000mm long ramp
Up to 750mm load height = 2500mm long ramp

Going over this gradient can cause accident, injury or death and may invalidate the warranty.

Please note if you are loading items with lower ground clearance you may require a longer ramp. 

How do I identify what van ramp I require? 

First you will need to check your load height, this is the vertical height from the ground to where the ramp will rest. This height identifies the required ramp length, all of our ramps state the maximum load height on the listing.

You also need to consider the maximum weight you are loading.

In addition, we recommend checking the ramp width required in terms of the width of the items you are loading and the internal width of the van.

Please do also check the weight of the ramp is suitable for you. 

It is also to consider what you are loading, for example if you are loading an item with low clearance such as a pallet truck a longer ramp is likely to be required, please contact our team for advice. 

How long should the ramp be?

For Truck & Van Ramps Health & Safety recommend that a gradient no greater than 30% (16.5 degrees) should be used. Furthermore, no TUV Certified Ramp is designed to exceed this gradient. To calculate your gradient simply multiply the bed height of your vehicle by 3.3 to give the optimum length. If loading long/heavy cases or pallet trucks, or items with low clearance, a longer ramp is likely to be required. 

Do the ramps have a minimum load height?

The minimum and maximum load heights will be stated on the product page. If no minimum load height is stated, we don’t advise to use the ramps lower than 100mm of the stated max load height as the foot end will not sit flat on the ground. For example, if the ramp has a max load height of 900mm do not use lower than 800mm. For custom solutions, please contact our ramp specialists.

Can the ramps be used over the max load height?

No as the ramp will be too steep. Using the ramp above it’s recommended load height may cause accident, injury or death and will invalidate the warranty.

Should I allow extra capacity in the ramps for safety?

No. Our ramps are manufacturer and engineered to European TUV standards, which require us to build in a 200% safety margin. Please note, if ramp is overloaded this will void warranty.

Can I use a winch to assist loading equipment?

Winches fundamentally alter the normal weight distribution when loading machines and equipment. Stated weight limits are dramatically reduced when using a winch. Winches can be used but great care and attention must be taken, please speak with our sales advisers for help specifying ramps. The most important thing is to keep the rope of winch parallel with the ramp. If you intend to use a winch please make this clear to your sales adviser before purchasing.

How does the ramp connect to the vehicle?

All of our portable truck & van ramps use a rest on connection which rests onto the floor of the vehicle. The Viper Premium van ramps & the truck ramp range come supplied with a locating pin which can be used to anchor the ramp if a matching hole can be driven into the floor of the vehicle.

How do the ramps stay in place? 

The van ramps stay in place due to the curved rest-on connection which sits on the van and the angled foot of the ramp which ensures the ramp rests securely on the ground during loading. Please note it is important you are loading at the correct height to ensure the ramp sit securely on the ground. The weight of the load also assists in the ramp staying in place. 

Can the ramps be customised? 

Some of our van ramps are available to customise including our Premium Viper van ramps. Customisations include amending the width and length of the ramp and amending the connection option. The ramps can also be customised to be cut for alternative load heights, for example if you require a smoother gradient. The lead time on built-to-order items is normally 4-6 weeks. 

What is the difference between channel ramps and the single-piece van ramps? 

The channel ramps are a pair of ramps whilst a single-piece ramp is one wide ramp. Channel ramps are generally lighter to carry. We offer channel ramps with or without edges. Those without edges are popular for loading ATVs, quad bikes and ride-on mowers. The channel ramps with edges are commonly used for loading trolleys and similar however it is important to check the clearance on what you are loading to ensure that it does not hit the edges of the channel ramps when loading. For loading items with low clearance such as flightcases, one wide ramp is generally preferable. When using one wide ramp you can walk up the ramp behind the item which in many instances can make loading easier. 

What is the difference between the premium Viper van ramps and the economy Viper ramps?

Our premium ramps are TUV certified and produced in Italy which means they can be customised if required. The entry onto the ramp for the premium version is slightly smoother than the economy version. In addition to this, the premium version holds a higher capacity (1,000kg+) than the economy version. The premium van ramp is also available in longer lengths than the economy ramp. The premium Viper ramp also offers a pre-drilled hole to allow the ramp to be secured to the vehicle during loading when required. The premium ramp has an R13 slip resistance rating. 

How grippy is the surface?

As grippy as we can make it without causing damage to tyres or excessive wear to the surface. We offer various ramps with various surfaces, for example our Viper ramps have light serrations cut across the width which is suitable for dry, clean conditions. If you plan to use in wet or muddy conditions further grip might need to be added such as griptape or rubber covering. Our AnyRamp offers a mesh surface. 

Do you offer fixed folding van ramps?

Yes we have a range of fixed folding van ramps which can be secured to the van.

What can be loaded on the folding van ramps? 

The folding van ramps can be used to load goods into vans, trailers or over steps. They are commonly used by events companies to load equipment, businesses to load equipment and removal companies to load goods. 

Can the ramps be used for loading motorbikes? 

For loading items such as motorbikes, ATVs and quad bikes we would instead recommend viewing our range of motorcycle ramps. For loading plant machinery please instead view our Vehicle & Plant ramps. 

What are the longest van ramps you offer? 

Our Viper Premium heavy duty van ramps are available in lengths up to 5m. Our RollAble loading ramps are modular and therefore can be produced in any length.  

What are the van ramps made from?

The majority of our van ramps are produced from aluminium. 

We are a UK Limited Company that dispatches orders from our UK warehouse and from production facilities in Europe. We used to be VAT registered in Ireland and have a presence in Ireland but have had to centralise operations in the UK.

Delivery cut-off times & Costs

Our cut off times for same-day dispatch* is 2 pm Monday-Friday (Excluding Bank Holidays)

• Under 30kg - 10€
• 30.1kg – 100kg - 50€
• Over 100kg - 115€

Delivery charges are calculated for you based on the weight of your order at the checkout

We offer 4-10 business day delivery delivery for 'in-stock' items throughout Ireland. Please note delivery timelines may vary as we use third-party couriers to deliver our products. All products are shipped under DAP Incoterms. This means we do not charge VAT but Irish import VAT of 23% (on all products) and Import duty and any customs charges (on some products ) and customs charges will be due. These fees will need to be paid to the courier before or after you receive the goods. Where payment is required prior to delivery, the sooner any customs/VAT charges are paid to the courier/customs the quicker you will receive your goods. Please look out for emails or calls from the courier regarding these fees otherwise your goods may be returned to us.

For more information on INCO terms please see: https://en.wikipedia.org/wiki/Incoterms 

Product information

Please do check the availability of the item on our website, for pre-orders, non-stock items or built-to-order items we cannot give an exact delivery time - with all deliveries we will keep you updated wherever possible and get these items to you as quickly as possible. 

Returns information

We want you to receive your goods on a timely basis and in pristine condition. Please help us accomplish this by checking the delivery address carefully as noted on the invoice and notifying us immediately if there is an error. Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

Order information

If you are ordering on behalf of a company, please provide your VAT IE and EORI number to us as soon as possible to prevent delays in dispatching your order, the couriers require us to provide this prior to the dispatch of goods. If items are being sent on a pallet, we will also require you to complete a POA prior to dispatch. 

If you have purchased a loading ramp, prior to use please make sure to check the maximum load height as stated on the invoice, read the safety instructions on the side of the ramp closely, and follow the instructions supplied with the product.  Failure to comply with product instructions will invalidate your warranty and could cause an accident, injury or death so please take this seriously.

Our shipping terms for all customers are INCO Terms DAP unless explicitly specified.

Additional information

*Please note, if your ordering on behalf of a company dispatch may be delayed if we do not receive a valid VAT IE & EORI number prior to 2pm. For orders sent on a pallet dispatch may occuring the following day as additional paperwork is required such as the signed POA. 

Our cut off times for same-day dispatch* is from Monday-Friday 2pm. If your order is placed after this time it will be dispatched the next working day.

Products are shipped from our UK Warehouse to Ireland on DDP Incoterms. The price displayed is the total price, with the shipping fee calculated at the checkout. There is no additional import, duty or customs charges.

What is DDP Incoterms?

DDP (Delivered Duty Paid) is an international shipping term where the seller (The Ramp People) takes full responsibility for delivering the goods to the buyer's location, including all shipping costs, import duties, and taxes. This means the buyer receives the goods fully cleared through customs without any additional charges upon delivery.

Our delivery charges are calculated for you at the checkout; however, you can also see them in the handy listed below:

• Under 25kg - €15
• 25.1kg – 100kg - €65
• Over 100kg - €125

All delivery charges are including VAT

General delivery information: 

We offer 4-10 business day delivery delivery for 'in-stock' items throughout Ireland. Please do check the availability of the item on our website, for pre-orders, non-stock items or built-to-order items we cannot give an exact delivery time - with all deliveries we will keep you updated wherever possible and get these items to you as quickly as possible.

We want you to receive your goods on a timely basis and in pristine condition. Please help us accomplish this by checking the delivery address carefully as noted on the invoice and notifying us immediately if there is an error. Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

If you are ordering on behalf of a company, please provide your VAT IE and EORI number to us as soon as possible to prevent delays in dispatching your order, the couriers require us to provide this prior to the dispatch of goods. If items are being sent on a pallet, we will also require you to complete a POA prior to dispatch. 

Returns Information

We offer our customers a 60 day returns policy, should you need to return any item this must be sent back to our UK warehouse: The Ramp People, Unit 5 Quantum Business Park, Beacon Hill Road, Church Crookham, Fleet GU52 8EA. Our returns details can be viewed here. 

Additional Information

We've made things easier for you...Irish VAT of 23% is now charged by us and paid at the point of purchase. No import or duty fees will be payable prior to delivery making it easier to purchase from The Ramp People and giving you clarity on exactly what your product(s) will cost at the point of purchase.

*Please note, if your ordering on behalf of a company dispatch may be delayed if we do not receive a valid VAT IE & EORI number prior to 2pm. For orders sent on a pallet dispatch may occuring the following day as additional paperwork is required such as the signed POA. 

We are a UK Limited Company that dispatches orders from our UK warehouse and from production facilities in Europe. We used to be VAT registered in Ireland and have a presence in Ireland but have had to centralise operations in the UK.

We understand that in some instances, customers will need to return an item due to a change in circumstances, incorrect sizing or simply changing their mind. Here at The Ramp People we offer a 30 day money back guarantee on all purchases; however, there will be circumstances where a return is not possible. So as to remain transparent with our customers, we have detailed our returns policy below to answer any queries you may have about the process.

Here are the most common circumstances for returns and how we can help;

Change of mind, wrong size or unsuitable item

Sometimes an item is not what you imagined, it doesn’t fit or you just don’t need it any more. In these circumstances, we are happy to offer an exchange or a full refund, no quibble of course, if the item is returned in its original condition, including original packaging, and within 30 days from date of receipt. Please note, items which are advertised as 'built to order', or customised items are non-returnable and non-refundable.

Please take care when returning an order to us as all customers are in charge of the item’s return and covering the cost. We recommend you use a tracked, insured returns method so as to ensure a secure transit.

For an exchanged item, please make a note on the returns form that you wish to exchange the product or call us on +353 1 695 0520. We can deliver new items within our standard delivery policy. Unwanted items should be sent back to our address marked 'Returns Department'.

Item incorrect or damaged on arrival

Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

We pride ourselves on our excellent customer care and service delivery, however, if an unfortunate incident occurs where you believe you have been sent the wrong item please call us immediately on #353 1 695 0520.

For damaged items, please supply proof of damage with a photo and email it across to our customer support team at hello@theramppeople.co.uk. For any incorrect deliveries, we will always check the part numbers on your order due to using different names for marketing and warehouse storage – we can then arrange for the correct item to be delivered whilst the unwanted item is collected and brought back to us.

A refund or replacement can only be processed once we have received all unwanted items and confirmed any damage.

Faulty items

In the unlikely event of an item becoming faulty, please view our guarantee policies in our terms and conditions.

If your item is within our warranty, we will be able to collect it to either repair or replace, however this can only be done once we have confirmed the fault. If you urgently need the item returned, we advise placing a new order and await the refund for the faulty item.

Items that cannot be cancelled or returned

Under Consumer Contract Regulations, customers have the right to cancel any order for any item bought through The Ramp People on this website including a full refund. Unfortunately, these regulations do not apply to the following circumstances;

• Items that are collected from our premises.
• Items with a product description stating: "Built to order or customised."
• Products that are personalised or made to a customer specification.
• Sealed goods that come with health protection or hygiene regulations that have been un-sealed after delivery.
• Returning any products that present a hygiene risk after being used by the recipient.

What happens next?

Should you need to return any item this must be sent back to our UK warehouse: The Ramp People, Unit 5 Quantum Business Park, Beacon Hill Road, Church Crookham, Fleet GU52 8EA. Our returns details can be viewed here. 

We want you to receive your goods on a timely basis and in pristine condition. Please help us accomplish this by checking the delivery address carefully as noted on the invoice and notifying us immediately if there is an error. Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

Customers are responsible for any returned goods until they reach our warehouse as stated in this returns policy. None of these terms or conditions affect your statutory legal rights.

Once the item is returned back to our warehouse, please allow 1-2 working days for the items to be checked. Once the items have been checked and the condition is as agreed, a credit note will be emailed across to you. Please note, once the credit note has been provided refunds take up to 14 days.

The Ramp People work in line with Consumer Contract Regulations to ensure your consumer rights are looked after.